MNL - Operational Support Team Officer (Visa-writing and Enrichment Officer), AO - #116053

Foreign & Commonwealth Office

Date: 3 weeks ago
City: Manila, Metro Manila
Contract type: Full time
Job Description (Roles and Responsibilities) 1

Main purpose of job:

Visas Services and Information’s (VSI) vision is to be a world-leading immigration service, working for a safe and prosperous United Kingdom. In this role you will deliver in-house printing operations for customers in APAC and support other decision making centres with China-focused enrichment support, as part of our protecting the border strategy.

Jobholders will undertake a range of tasks in connection with the processing of visa applications. We are looking for flexible people, who work well in a busy environment. It is extremely important that jobholders are adaptable and show a willingness to undertake a variety of tasks operating to challenging targets. These tasks may include a combination of those detailed below.

Roles and responsibilities / what will the jobholder be expected to achieve:

  • Printing + dispatching visas to Visa Application Centres across APAC region
  • Working in accordance with the UKVI Operating Mandate ensuring that vignettes are handled with care and are securely stored
  • Accurately recording the daily use and destruction of vignettes and working alongside the Vignette Custodian to maintain a detailed audit trail
  • Securely dispatching vignettes to the Visa Application Centres, ensuring that all packages are traceable and tracking numbers are recorded for every vignette
  • Ensuring that all databases are used correctly and activity is recorded in appropriate logs
  • To be consistently competent, ensuring that backlogs are avoided and customer service standards are met by achieving local productivity benchmarks
  • Checking systems to ensure that data entry errors are identified and amended before visas are printed
  • Completing required tasks for admin duties and ensuring hand-overs are performed at the end of the duty so outstanding work is allocated
  • Ensuring applications with User Pay Fee Services are prioritised accordingly
  • Understanding customer service standards, ensuring that work is prioritised to ensure these are met, and escalating any potential delays
  • Representing the Home Office positively and acting in accordance with the Code of Conduct and Home Office Values by demonstrating professionalism and integrity
  • Protecting personal information in accordance with best practice and data protection principles
  • Understanding and embracing operational and policy changes when they happen and pro-actively identifying areas for improvement and passing these to the Manager
  • Support the integrity manager by auditing commercial partner passport banks
  • Contacting applicants, commercial partners and/or counterparts globally to support customer service objectives
  • Creating risk profiles for global decision makers
  • Verifying documentation for global decision makers
  • Performing Chinese/English interpretation (China posts only)
  • Ensuring relevant records are kept updated and performing regular data sweeps
  • Assisting management with ad hoc duties
  • Providing detailed reports in line with SOPs on enrichment and interviews with customers (China posts only as a potential duty dependent on business need)
Essential qualifications, skills and experience 1
  • An ability to speak and write in English to a high level
  • This is an office based role. Successful candidates must be able to attend the workplace.
Desirable qualifications, skills and experience 1
  • Knowledge of UKVI operational processes
  • Previous experience working for UKVI
  • Ability to work in a fast paced environment
  • Good IT skills, knowledge of MS Office applications
  • Chinese Language
Required behaviours 1 Delivering at Pace, Working Together Application deadline 1 22 February 2024 Grade 1 Administrative Officer (AO) Type of Position 1 Full-time, Temporary Working hours per week 1 36 Region 1 Asia Pacific Country/Territory 1 Philippines Location (City) 1 Manila Type of Post 1 British Embassy Number of vacancies 1 2 Salary Currency 1 PHP Salary 1 41,565 per month Start Date 1 15 April 2024 Other benefits and conditions of employment 1

These jobs are temporary seasonal roles. There may be an option to extend by one month or apply for a permanent job at the end of the contract dependent on business needs.


The British Embassy Manila offers the following:

  • A competitive compensation package
  • 36-hour work week
  • Guaranteed 13th and 14th month pay
  • 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
  • Extensive medical insurance
  • Life insurance
  • Access to a guaranteed 5 days of learning opportunities a year.

Learning and Development Opportunities:

The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.

The Foreign, Commonwealth and Development Office is committed to developing its staff, working hard to provide a comprehensive L&D offer. Staff have access to a wide variety of online resources and are strongly encouraged to take advantage of all the available opportunities. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.

Working Patterns:

Monday-Friday, 36 hours per week (GMT +8). The team is currently on hybrid working but may change in the next few months.

Other Information:

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Candidates are expected to have a valid NBI Clearance.

Additional information 1

Please note that your application must be submitted before 23:55 on the day mentioned in the above field "Application deadline."

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered. Applicants called for an interview will be assessed on the core behaviours listed above.

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it

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