MNL - Business Analysis and Reporting Officer, EO - #130029

Foreign & Commonwealth Office

Date: 2 weeks ago
City: Manila, Metro Manila
Contract type: Full time
Job Description (Roles and Responsibilities) 1

The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the embassy’s values of Well-being, Opportunity, Respect and Collaboration.

The Department for Business and Trade (DBT) embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. DBT APAC region would value applications from people from the widest possible diversity of background, culture, experience, and gender.

Main purpose of job

An opportunity has arisen for an exceptional individual to join DBT Asia Pacific as Business Analysis & Reporting Officer for the Asia Pacific region – an important operational data role at the heart of operations, reporting to the Head of Finance and Operations.


The successful candidate will support DBT APAC delivery by providing data tools, upskilling and analysis for the network. Your dashboards and analysis work will underpin an evidence-based approach to strategic decision-making across the organisation, ultimately driving productivity.

Working within the central operations team, you will build and maintain top quality government dashboards as well as draw on external data platforms to provide engaging data insights and reports. You will guide and tutor the network on how to use data within their work, promoting the effective use of our Customer Relationship Management (CRM) system. You will also serve a helpdesk function by working with colleagues across 15 markets to support their use of the data. The performance dashboards and data products you produce will inform good governance, performance tracking, line management, and ultimately resourcing decisions. Your work on upskilling will drive a data culture within the organisation and present new, exciting tools.

You will have a background working with data to steer operational decisions for organisations and will be adept at presenting it in a way that is engaging and practically useful. With a keen eye for detail, you will have a passion for data and be skilled at working with people to drive analysis usage. The role will also need flexibility, adapting to changes in data requirements as they happen and producing ad-hoc data products on demand, such as internal analysis reports. You will be confident in engaging senior government officials across the APAC region and the UK regions.

1. Dashboard creation, maintenance, and analysis - 40%

  • Design, build and maintain accurate, insightful, and engaging dashboards by working with central colleagues and country teams.
  • Provide data insights and use your to skills to advise on how dashboards can be improved.
  • Work with teams to scrub datasets and establish ongoing routines concerning CRM data cleansing.
  • Send dashboards alongside communication of initiatives to drive the use and application of the data you provide.

2. Data analysis and reporting - 30%

  • Deliver at pace to provide high-quality, accurate and insightful analysis in response to ad-hoc requests from senior leadership.
  • With the Line Manager and Strategy Director, undertake deep dive reports to provide and deliver insights that can be used by Senior Leadership Team to drive positive strategic change within the organisation, such as changes to sector strategies.
  • Using external data sources such as FDI Markets OEC and ITC, to provide sector and country insights for colleagues across the network.
  • Use internal and external data sources to benchmark against other countries, analyse sector trends and identify emerging opportunities.
  • Use internal and external data resources to identify high quality leads based on sector strategies, providing systems for sharing and measuring impact.

3. Helpdesk, CRM, and support function - 25%

  • As network CRM champion you will drive and support internal comms initiatives to increase usage of DBT’s CRM system across the network.
  • Provide systems to support quality CRM data input in a timely manner, conducting quality control of datasets.
  • Quickly respond to sector team requests for dashboard updates and changes, using your DBT operational knowledge to make recommendations.
  • As the only data specialist supporting objectives across the organisation of 15 markets and 280 colleagues, you will serve a helpdesk function for CRM enquiries and support.
  • Use your deep understanding of DBT performance metrics, best practice, and performance frameworks to support colleagues across the region with data advice and insights.
  • With guidance from Investment and Operations Strategy Director and Head of Finance and Operations, co-design and deliver an engaging curriculum for the network to drive understanding how the CRM system and other data sources can support DBT work.

4. One HMG collaboration & other - 5%

  • Provide administration support, such as data collection, information dissemination and monitoring of returns for submission to HQ, to our Investment Operations and Strategy Director.
  • Ensure relevant information, opportunities and best practice are understood and shared across the network through demo session, learning opportunities/ trainings to our respective markets.
  • Support the Embassy and HMG in cross-cutting commercial activity, such as visits and events on occasional basis.
Essential qualifications, skills and experience 1
  • Excellent/highly proficient in English
  • Proven experience working with data or within a business consultancy firm
  • Experience on data models, data analysis and segmentation techniques
  • Knowledge of statistics and experience using statistical tools
  • Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings with infographics.
Desirable qualifications, skills and experience 1
  • Skills and experience working with Quicksight
  • Skills and experience working with SQL coding
  • Degree in Mathematics, Economics, Computer Science, Information Management or Statistics
  • Experience working with CRM systems
  • Experience in handling data analysis contracts with third parties
  • Previous experience working in complex government organisations
  • Experience of working with or within UK HMG and an established network
  • Understanding of how government works
Required behaviours 1 Seeing the Big Picture, Changing and Improving, Managing a Quality Service, Developing Self and Others Application deadline 1 24 April 2024 Grade 1 Executive Officer (EO) Type of Position 1 Full-time, Fixed term, with possibility of renewal Working hours per week 1 36 Region 1 Asia Pacific Country/Territory 1 Philippines Location (City) 1 Manila Type of Post 1 British Embassy Number of vacancies 1 1 Salary Currency 1 PHP Salary 1 60,944 Start Date 1 24 June 2024 Other benefits and conditions of employment 1


The British Embassy Manila offers the following:

  • A competitive compensation package
  • 36-hour work week
  • Guaranteed 13th and 14th month pay
  • 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
  • Extensive medical insurance
  • Life insurance
  • Access to a guaranteed 5 days of learning opportunities a year.

Learning and Development Opportunities:

You will be encouraged to pursue your own learning and development while in the job and will be able to access a range of on the job opportunities as well as training and other forms of L&D where appropriate. There are also opportunities to get involved in other Embassy activities, both professionally and socially.

The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.

There is plenty of opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professionalism.

In addition, opportunities and activities include:

  • Courses and learning modules offered through the International Trade Profession and Diplomatic Academy.
  • Attending external events and conferences hosted by academic institutions, business chambers, etc
  • Learning and Development programmes, which have recently included leadership, line management, effective remote working and trade policy
  • Opportunities for job shadowing across the network
  • An individual bid fund providing funding to support more tailored learning and development needs.

Working Patterns:

Flexible working arrangements always considered.

Other Information:

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Candidates are expected to have a valid NBI Clearance.

Additional information 1

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline.”

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The start date mentioned in the job advert is a tentative start date. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it

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