Medical Contact Center Associate II - #116204


Date: 2 weeks ago
City: Manila, Metro Manila
Contract type: Full time
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc
 Receive information, record and reporting Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax etc
 Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up
 Create and revise training materials based on procedural, system, and regulation updates
 Responsible in conducting trainings and checks the effectiveness of the trainings as required
 Guide Junior associates in managing voice calls (as required)
 Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources
 Assume responsibility for quality of data processed
 Any other duties as assigned by management Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit Fortrea is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply For more information about how we collect and store your personal data, please see our Privacy Statement .

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs


Emapta, Manila, Metro Manila
2 days ago
Job Information Work Arrangement Permanent WFH City National Capital Region State/Province National Capital Region (Manila) Country Philippines Job Description Fuel Your Career with Global Exposure & Remote Freedom! Experience the exhilarating perks of a global career while rooted in the heart of the Accounting Services industry. Imagine advancing your career to new heights without ever leaving the familiarity of your...

Business Support Associate

Navigator Gas, Manila, Metro Manila
2 days ago
Job Description: The Business Support Associate is responsible for providing general support and assistance to the whole Business Support team. This position will also serve as backup for the Liaison Officer in contract processing in the absence of the latter as well as a backup in the absence of the Crew Welfare Officer. The Business Support Associate is a 5-month...

Policy Service Officer I

QBE, Manila, Metro Manila
2 days ago
Primary Details Time Type: Full time Worker Type: Employee Primary Responsibilities Ensure policies are followed and refer/escalate where appropriate Comply on provided legislations, industry codes, company policies and procedures. 100% Regulatory Compliance to the laws set by Region’s Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS) 100% Compliance to mandatory general insurance requirements...