Mandarin-Cantonese Client Service Specialist (Salary is up to Php 120,000) - #100897

J-K Network Manpower Services

Date: 2 weeks ago
City: Pasig City, Metro Manila
Contract type: Full time
Company Profile: One of the Multinational contact centers in the Philippines that was founded in the 1980s and has been expanded to foreign countries. They also handle and support more than 60 languages that deliver the best outsourcing solutions

Position: Mandarin-Cantonese Client Service Specialist
Type of job: Email and Calls Job
Location: Ortigas, Pasig City
Schedule: Shifting Schedule
Industry: BPO Company
Salary: Php 90,000-Php 120,000
Work Set-up: Work On-site

Ensure that calls are handled professionally (Mandarin-Cantonese)
Receives transactions from users regarding customer service or related needs based on the scope of support provided by contract to the clients and ensures that all communication with customers is within the guidelines of the client.
Determines appropriate action to be taken on the customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of the appropriate next steps and works with the customer to achieve issue resolution.
Maintains proficiency in programs, products, and/or platforms assigned and is accountable for providing a response to the customers of our clients.
Properly escalates product issues that are irresolvable and not available on the knowledge base.
Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.
Perform other duties as assigned.

Open to Degree Holder and Undergraduates.
Can speak, read, and write Mandarin and Cantonese.
Experience as a Customer Service is a big advantage
BPO experience is a big plus
Open to no related experience

Recruitment Process:
Paper Screening
Initial Interview
Final Interview (Mandarin & Cantonese Interview)
Language Assessment
Job Offer


For interested applicants, you may send your resume to ************* or ************

For more inquiries, you may contact us through:
Email: *************
Contact No: 09173163*** | 245 2829
Skype: live:.cid.78079fcb3e0ee0d9
Viber: +639176381***
Please look for: Ms. Rain

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