Manager IT Systems, Kronos - #141360

SYKES


Date: 3 weeks ago
City: Puerto Princesa, Mimaropa
Contract type: Full time
Req ID#: 379934

Baguio City, PH, 2600Pasig City, PH, 1604Cebu, PHBaguio City, PHTarlac City, PH, 2301Pasig City, PHPasig City, PH, 1600Quezon City, PH, 1110Manila, PHQuezon City, PH, 1100Pasig City, PH, 1605Mandaluyong City, PH, 1550Tarlac City, PH, 2301Puerto Princesa, PHMandaluyong City, PH, 1550Muntinlupa, PHPasig City, PH, 2605N/A, PHQuezon City, PH, 1110Cebu, PHQuezon City, PH, 1110N/A, PHN/A, PHPasig City, PH, 1605N/A, PHN/A, PHGlorietta, PHN/A, PHManila, PHBaguio City, PH, 2600Baguio City, PH, 2600Tarlac City, PH, 2301Mandaluyong City, PHINBaguio City, PH

Job Description

About Us

About Foundever

  • As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.
  • To learn more, visit www.foundever.com or join the conversation on Twitter, Facebook, and LinkedIn.

Our Values

Learn, Lead & Grow at Foundever

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO . We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU . #Foundever Life represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT . We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE . We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Foundever.

Job Summary

Manager Development IT Systems, Kronos

Foundever is seeking a motivated Development Manager who will be responsible formake programming and deployment recommendations for UKG Kronos. In addition, will have supervisory responsibility for a team of Kronos Engineers for performance, attendance, and work product. This role requires a good level of spoken and written English. Good functional knowledge of SAP SuccessFactors & Employee Central Payroll is essential for this role. This role can be remote.

Primary Job Responsibilities

  • Lead and participate implementations and ongoing migrations, maintenance and administration of UKG
  • Ability to prepare a work breakdown structure for basic projects, and manage projects
  • Lead and participate in in the activities involved in developing and configuring UKG application
  • Work closely with business owners and stakeholders to identify and analyze key business trends, analyze gaps, define future requirements, develop business cases and make recommendations
  • Demonstrate broad working knowledge of the department functional responsibilities and interdependencies with various business partners, and an in-depth knowledge of functional team responsibilities, procedures, risks
  • Assure quality and integrity of final production implementation – compliance with committed function, dates, data integrity, and performance.
  • Design and document business process workflows, business requirements document and test cases.
  • Collaborate with Dev team to provide work effort and resource estimates and timelines for requests and projects

Knowledge/Skills

  • Assess and understand the issues and challenges of the organization and how UKG application seeks to resolve those issues
  • Use of knowledge and experience to resolve difficult problems submitted by end-users
  • Participate in design, configuration and implementation of complex projects while ensuring adherence to the compliance and security guideline of the organization
  • Ensure suitable Disaster Recovery plans are created and maintained
  • Supporting migration of new sites and countries to the Global Kronos instance
  • Collaborates with external teams and stakeholders to coordinate deliverables
  • Define and document requirements for enhancements and submit documented requests for review, assignment, and completions
  • Ensure that requirements are well understood and configured successfully, and that the impact of change is understood and communicated
  • Facilitate meetings with stakeholders and drive agreements and decisions and determine when and how to escalate appropriately
  • Ensure that all UKG project deliverables are monitored and delivered on time, accurately and without incident.

Job Segment: Payroll, SAP, ERP, Social Media, Manager, Finance, Technology, Marketing, Management

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