Jr. Transport Dispatcher - #100972

Intogreat Solution, Inc.

Date: 2 weeks ago
City: Quezon City, Metro Manila
Contract type: Full time


  • As Customer Concierge you are an ambassador representing the Company and its core service proposition.
  • Your first priority is to provide exceptional service by embodying the core values of the company in all your interactions with our guests and chauffeurs worldwide. You are the voice and face of the Company.
  • You will work to resolve a wide variety of queries for guests and chauffeurs, utilizing a broad understanding of our policies and procedures to do so.
  • You will use our key communication tools of phone, email and livechat to resolve queries, maintaining a consistent brand voice and tone within these communications.
  • You will utilise relationship and trust building skills to deescalate difficult situations, looking for the best outcome possible for our customers.
  • You will remain cognisant of service levels, ensuring that we manage incoming queries as quickly as possible.
  • You will work on other proactive tasks to ensure that the Company service offering is as smooth as possible.
  • You will contribute to the ongoing improvement of our service offering by looking for proactive ways to help customers.
  • You will work in a team environment working cohesively within your team as well as individually on side projects.
  • You will promote and encourage an open feedback culture within the Company.
  • You will contribute to the overall development of The Company’s product by providing timely and accurate data about customer contact.
  • A focus on quality is paramount and you will continually be looking at ways to improve your own skills in this area.


  • Must have at least 2 years BPO experience
  • Must have experience in Ride-hailing, Dispatch, Travel, Hotel Reservations or Escalations LOB
  • Must have experience chat and email experience
  • Must have exceptional English written and verbal communication skills.
  • Can start ASAP

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Care Agents for Inbound Account - Good for Newbies

Sapient Global Services, Quezon City, Metro Manila
4 days ago
Company Information Sapient Global Services Quezon Ave Munoz Quezon City, Manila 1100 Website: https://sapientbpo.net/ At Sapient, our goal for our people is to be inspired, motivated and creative with their work. Our management approach is designed to help our employees strive for excellence while maintaining a healthy lifestyle. Sapient is the best choice for you. Job Description FOR DIRECT APPLICATION...

Supervisor/Manager Part-Time - St.Bruno

Claire's, Quezon City, Metro Manila
5 days ago
Claire's - A Career that's always in style Part-Time Manager/3rd Key Holder Opportunity About the Role As a 3rd Keyholder at Claire's, you will be responsible for: Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales In the absence of any other management they may open and close the store and...

Bring Your Passion At TTEC Novaliches As Outbound Sales Representative

TTEC, Quezon City, Metro Manila
5 days ago
Requirements At least 1 year(s) of working experience in the related field is required for this position. Candidate must possess at least a High School Diploma on any course. Junior Associate (1-4 yrs experience) specializing in Customer Service or equivalent. Required skill(s): Customer Service Oriented. Responsibilities Bringing smiles is what we do at TTEC… for you and the customer. As...