Jr. Systems Administrator - #116141

Emma – The Sleep Company

Date: 2 weeks ago
City: Manila, Metro Manila
Contract type: Full time
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you

What You'll Do:

  • As part of the Emma IT team, you will be responsible for the overall technical support of our employees and external employees, such as freelancers and contact center agents.
  • You will address incidents and requests stated by users via ticketing system, email, or teams chat globally.
  • You will take full ownership in maintaining, improving, and configuring the different systems, tools, and applications used within Emma.
  • You will be responsible for creating detailed documentation regarding the newly implemented systems, tools, and applications within our environment and/or the improvement thereof.
  • You will support the senior members of the team in systems implementation, process improvement and project initiatives.
  • You will maintain and manage all computer hardware, video conferencing assets and network infrastructure.
  • You will support in all ad hoc tasks.

Who We're Looking For:

  • You have completed Bachelor’s Degree in Information Technology or related course.
  • You are a fresh graduate or have at least 1-2 year of experiences as Helpdesk or Technical Support in a fast-paced industry.
  • You have experience in ticketing management tools and reporting.
  • You are highly engaged with Microsoft client products.
  • You have knowledge and experience of Office 365.
  • You have excellent communication and collaboration skills.
  • Knowledge and skills in Microsoft Azure Environment, Office 365, Atlassian (Jira, Confluence, Trello, etc.) are a big plus!
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

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