IT Technical Staff - #129848

Xavier University-Ateneo de Cagayan

Date: 2 weeks ago
City: Cagayan de Oro, Northern Mindanao
Contract type: Full time

Position Summary:

The IT Technical Support monitors and maintains the computer systems ,network and telephony systems of the University. They may install and configure computer systems diagnose hardware and software and solve technical and applications problems, either over the phone or in person.

Duties and Responsibilities:

1. To provide technical support to telephone, email and walk-in request form users for all PC hardware, software, telephony and associated computer peripherals.

2. To install and configure computer hardware operating systems and applications to agreed standards under the directions of the head.

3. To monitor and maintain existing PCs and peripherals, computer systems, telephony and network by performing upgrades new installations and carrying out routine procedures.

4. To deploy PCs and associated telephony and computer peripherals including installations and the redeployment of existing equipment.

5. Solves technical and application problems either face to face or over the telephone and works continuously on a task until completion.

6. Troubleshoots systems and network problems and diagnosing and solving hardware or software faults; replace parts as required.

Job Qualifications:

• Graduate of Bachelor's degree in Electronics or Computer Engineering

• Preferably with Computer Hardware Serving (CHS) National Certificate II (NC II)

• At least two (2) years experience in computer hardware servicing and computer/network troubleshooting and repair

• Strong background and knowledge on LAN. Operating Systems, Personal Computers, Software Installation and Customer Service

• Skill in explaining technical concepts to non-technical users

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