IT Systems Specialist | Palawan - #85944

SUMMARY OF RESPONSIBILITIES

Provide first level support for desktop computer systems under the guidance of the Site IT Team Lead and/or Senior Site IT Team Lead. Work with network and application engineers to ensure high end user satisfaction in a call center environment

Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location. Document activities related to fulfillment of requests

BASIC QUALIFICATIONS

Experience in logging incoming problem calls, coordinating actions, follow through (tracking) to problem resolution and generating summary reports

English proficiency in written and oral forms; ability to work with minimal supervision and to interface across functions and rank

Willing to work shifts, after hours and weekends.

Good communication skills

Ability to perform efficient troubleshooting skills

Proficient in installing / troubleshooting PC hardware

Experience in logging incoming problem calls, coordinating actions, follow through (tracking) to problem resolution and generating summary reports

English proficiency in written and oral forms; ability to work with minimal supervision and to interface across functions and rank

Willing to work shifts, after hours, and weekends