IT OCM Learning Developer

#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:

• HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
• Expanded Medical Benefit
• Accident and life insurance
• Dental and optical reimbursements
• Free medical consultation with Lexmark’s in-house doctors
• Employee privilege access to lactating, gaming, music and sleeping room
• Health and wellness activities
• Work-life balance
• Semi flex schedule and alternative work arrangements
• Dress down Friday and Shift Allowance
• Company-sponsored team bonding activities
• Career advancement opportunities
• Unlimited access to online learning
• Diversity, Equity and Inclusion programs

***eligibility guidelines apply***

Job purpose:

To support the training development mission through development, pilot testing, and on-going improvement of course materials, including:

• Instructor-led course study material, instructor guides, and on-line verification tests.
• Full on-line course development using Lexmark’s learning management system tools, and other media applications.
• Definition and development of course prerequisites.
• Setting certification requirements.

The individual will work with the WW Project Management Office (PMO) and Organizational Change Management (OCM) Teams, as well as with others across all business functions to deliver learning materials that enhance learning and transform the learners through instructor-led materials, on the job training materials, e-learning materials, or blended learning materials.

What you will be doing:

• Develop training and other performance support resource material to be used to improve the performance of Lexmark organization.
• Work with Lexmark’s worldwide IT Project Management Office (PMO) and Organizational Change Management (OCM) on implementation of new procedures and process improvements.
• Coordinate new project introduction activities. This may include conducting train-the-trainer sessions.
• Coordinate with WW OCM to execute organizational change management deliverables. This includes creating materials for project sponsors, written communications, and presentations for oral communications, creation and measurement of adoption metrics, learning materials, change project enablement activities, and reinforcement deliverables.
• Provide recommendations for continuous improvements to organizational change management deliverables and methodology.
• Develop and maintain positive and professional relationships with management, supervisors, subject matter experts, and those associated with IT.
• Works hand in hand with the WW Organizational Change Team, Subject Matter Experts (SMEs), Business Analysts, and Project Team members.

Applicant qualifications/competencies:

• Bachelor’s degree is required
• Strong interpersonal and communication skills (written & verbal), with the ability to interact with stakeholders &/or technical support teams.
• Proficient in Adobe Captivate, Adobe Suite, Articulate 360, and Microsoft applications.
• Creative thinking ability.
• Familiarity with organizational change management methodologies, project management approaches, tools and phases of the project lifecycle is an advantage.
• Ability to create learner-centric and performance-driven training materials.
• Coordination with WW OCM team and Project team members for training delivery.
• Handling confidential and sensitive data
• Process facilitation
• Influencing & negotiations skills
• Pro-active and customer-focused
• Resourceful and self-initiated
• Works with speed and urgency
• Dynamic and flexible to change
• Demonstrates sound work ethic
• High level expertise in performance-based training delivery and process improvement methodologies.
• High awareness of Customer experience centered approach.
• Flexible and willing to work in any shift.