In-House Collector - #88438

Summary:

The In-House Collector is responsible for the timely and efficient resolution and facilitation of collection-related requests, queries, and complaints made by internal and external clients received via phone or walk-in.

Duties and Responsibilities:

• Attends to calls/inquiries and facilitates constant reminders on the assigned past due accounts until payment settlement.
• Attends to client’s requests on their account-related documents (Statement of Account, payment history, and/or other related documents)
• Provides excellent customer service for both internal and external customers.

Qualifications:

• A graduate of any business-related courses.
• 0-1 year of collections experience in inbound calls and hardcore units from credit card companies, banks, or collection agencies.
• Proficient in the following Microsoft applications: Word, Excel, and PowerPoint.
• Working knowledge of collection systems and policies/procedures is an advantage.
• Experience in handling inbound and customer service calls.
• Fresh graduates are very welcome to apply.

Work Locations:

• Makati City
• Davao City
• Cebu City