Hub Coordinator - Operations, Shopee Xpress (Mangatarem, Pangasinan) - #130254

Shopee Philippines Inc.

Date: 2 weeks ago
City: Mangatarem, Ilocos
Contract type: Full time

Job Description:

  • Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
  • Conducts team briefing and documents minutes of the meeting
  • Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
  • Creates, reviews and validates reports of the Hub
  • Assists Customer Support team in call outs to solve Customer support escalations
  • Implements process improvement initiatives & projects geared towards increasing Hub productivity
  • Coordinates with agency coordinators in overseeing agency teams
  • Other tasks related to the operations of the Hub


  • Bachelor’s Degree Holder
  • At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
  • Has held a leadership role preferably in a warehouse or hub environment
  • Experience in payments processing or similar function
  • Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
  • Willing to be assigned anywhere in the designated Cluster
  • Able to do shift work depending on agreed team schedules
  • Must have a continuous learning mindset; able to do administrative and other tasks in hub operations

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