Front Office Supervisor

Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting
• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations
• Proficiency in hotel management software and Microsoft Office suite
• Flexibility to work evenings, weekends, and holidays as required by the demands of the position

Key Responsibilities:

• Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services
• Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures
• Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement
• Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention
• Assist with scheduling, staffing, and payroll management for the front desk team
• Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences
• Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination
• Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff