Fraud Analyst, Authorization

CORE PROFILE

Will be responsible for assessing credit card transactions to determine their legitimacy and action upon them accordingly if confirmed fraud. The role involves analyzing various factors to mitigate fraud risk while ensuring a positive customer experience and adherence to company policies and regulations.

NATURE OF WORK

• Review real-time alerts for credit card transactions and make timely and informed decisions to approve, decline, or refer transactions based on established criteria, risk assessment, and company policies.

• Conduct deep dive investigations on suspected credit card applications and suspicious/disputed transactions, provide recommendations on resolution, and take necessary corrective actions.

• Assist in managing investigation reports and MIS.

• Ensure compliance with company policies, payment network rules, and regulatory requirements (e.g., PCI-DSS) while authorizing credit card transactions.

• Collaborate with internal stakeholders, including fraud prevention teams, customer support, and management, to escalate issues, share insights, and coordinate response efforts.

• Monitor key performance indicators (KPIs) related to authorization accuracy, fraud detection rates, and customer satisfaction to evaluate performance and identify areas for improvement.

• Perform other related functions that may be assigned from time to time.

DISPLAYED SKILL MASTERY

BEHAVIORAL SKILLS STACK

• Ability to make business decisions within his functional level, propose improvements and manage tasks with minimal supervision

• Good display of interpersonal skills, a sense of connection and belonging

• Shows openness to new ideas and fosters organizational learning

• Ability to work in a fast-paced, entrepreneurial, results oriented culture

TECHNICAL SKILLS STACK

• Business and Product Awareness

• Strong technical, analytical and (written and verbal) communication skills

• Excellent aptitude for research and data analysis

• Methodical approach with high attention to detail and ability to work independently and as part of a team

• Assist in identifying emerging fraud trends, developing mitigation strategies, and implementing controls to minimize fraud losses.

REQUIRED QUALIFICATIONS

• Previous experience in credit card authorization, fraud detection, or financial services is preferred. Familiarity with payment processing systems and fraud detection tools is a plus.

• With operational experience in the areas of Data Mining, Profiling, Analysis, and Investigation.

• Preferably from the Financial Service, Banking, or Technology industries.