FOR POOLING: Helpdesk Analyst/Desktop Support Tier 1 (Cebu City Onsite Role) - #129922


Date: 2 weeks ago
City: Cebu City, Central Visayas
Contract type: Full time

Helpdesk Analyst I - Formal Qualification Training Provided

Job Highlights

  • Exposure to the latest cloud technologies from 365 to generative AI to cyber security
  • Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.
  • Exceptional company culture. A++ morale score

Get Unstuck [And Act Now!]:

Are you stuck in a technical role that has failed to provide an environment of professional development and growth? Are you looking to enhance your skills and set yourself up for a bright future.

Benchmark 365 is on the lookout to employ a Helpdesk Analyst I to join our service desktop team in our Cebu Business Park Office.

The role provides for high exposure to the latest technology, formal qualification training and a great work environment.

The right candidate will:

  • Resolve level 1 incidents and follow escalation protocols.
  • Provide timely and exception service by communicating with end users and vendors via phone and email.
  • Maintain up to date time entries, records and documentation.
  • Coordinate with Partner on onsite support and client management level requests.
  • Work on Windows, Office, Exchange, On-Premises and Active Directory.
  • Perform Adhoc Tasks – advise on platform downtime, recommend process and policies and report ticket failures.
  • Proactive learning and development to enhance skills.
  • The Helpdesk Analyst is a service delivery function reporting directly to the Regional Manager.

Skills and Attributes

  • Intermediate desktop computer and network troubleshooting skills
  • Intermediate installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router.
  • Intermediate knowledge of Microsoft Windows Desktop platforms
  • Intermediate knowledge of Microsoft Office platforms
  • Intermediate knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms
  • Intermediate knowledge of Active Directory.
  • Intermediate knowledge of Microsoft 365 and Office 365 product suites
  • Experience with remote desktop or remote-control tools such as TeamViewer
  • Experience with creating, updating and reviewing documentation and IT / network diagrams.

Soft Skills

  • Attention to detail.
  • Team player
  • Quick thinking and autonomous decision making
  • Fluent verbal and written English
  • Strong customer service and rapport building skills.
  • Strong organization skills including demonstrable multi-tasking and planning skills
  • Demonstrable time management skills


  • Minimum IT diploma level education or relevant IT certification
  • Experience in a customer service role such as hospitality or demonstrable training in customer service i.e. call center training.
  • Minimum 2 year in an equivalent customer facing IT support role in a B2B environment.

What’s In Store For you:

  • Competitive package, we pay based on tenure/experience.
  • Leave Entitlements
  • HMO with Dental Coverage
  • Paid Certifications.

Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.

If this is you, please feel free to send over your application here in LinkedIn or directly upload your CV in this link

No more career limits - join the fastest growing professional service team in the managed services industry today.

Note: Apply only when you are from Cebu and if you are willing to go to our onsite office (Philamlife Building) on a daily basis.

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