Expand Your Expertise As A Customer Service Specialist For Travel Account - #115996

TTEC


Date: 3 weeks ago
City: Rizal, Central Luzon
Contract type: Full time

Requirements

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.
  • Junior Associate (1-4 yrs experience) specializing in Customer Service or equivalent.
  • Required skill(s): Customer Service Oriented.
  • Responsibilities

    Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Senior Customer Service Representative at Cainta you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

    Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute Philippines.

    Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at?2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

    What You’ll be Doing

    Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

    During a Typical Day, You’ll

  • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat

  • Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services

  • Open and maintain customer accounts and information

  • Resolve technical issues with patience and understanding

  • Positively participate in company events, team activities, and continuous learning

  • What You Bring to the Role

  • 6 months or more of customer services experience

  • Completed 2 years in college or equivalent

  • Recognize, apply and explain your product or service knowledge

  • Computer experience

  • What You Can Expect

  • Supportive of your career and professional development

  • An inclusive culture and community minded organization where giving back is encouraged

  • A global team of curious lifelong learners guided by our company values

  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

    Additional Info

  • Location: Rizal, Calabarzon (Region IV-A).
  • Full Time position(s) are available.
  • Number of vacancies: 50.
  • Social Media Footer

    About Us

    We’re guide by the values

  • Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.
  • Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.
  • Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.
  • Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.
  • Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.
  • Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.
  • Diversity and inclusion at TTEC

    There’s diversity. And then there’s inclusion. We foster an inclusive culture where YOU are welcome to be well...YOU. So, join our team and bring your authentic self to work at TTEC!

    Meet a few of our team members in our TTEC Welcomes Me as they share what they experienced before joining the team.

    And how they are now encouraged to be themselves as a part of our global family at TTEC. Bring your smile to our vibrant global culture!

    Committed to your development

    We hear it every day. I want to grow. I want to learn. I want to elevate my career. And we’re here for it! With all the global changes we’ve all been through over the past few years, our commitment to giving you the tools, systems, and support you need to enhance your career has never been more important. It's everything from your new hire orientation (yay, welcome onboard!), to understanding your performance goals and performing in your role, to continued training and development along the way.

    It's all the ways we ensure you get what you need to succeed and reach your career goals. Did we mention we have over 10,880 free courses, certifications, and learning modules waiting for you in our TTEC Talent platform? Our goal is to bring more smiles to your face by helping you to elevate your career!

    Let's grow together!

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