Expand Your Expertise As A Customer Service Specialist For Travel Account - #115996
Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Senior Customer Service Representative at Cainta you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute Philippines.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at?2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.
What You’ll be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services
Open and maintain customer accounts and information
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning
What You Bring to the Role
6 months or more of customer services experience
Completed 2 years in college or equivalent
Recognize, apply and explain your product or service knowledge
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Social Media Footer
We’re guide by the values
Diversity and inclusion at TTEC
There’s diversity. And then there’s inclusion. We foster an inclusive culture where YOU are welcome to be well...YOU. So, join our team and bring your authentic self to work at TTEC!
Meet a few of our team members in our TTEC Welcomes Me as they share what they experienced before joining the team.
And how they are now encouraged to be themselves as a part of our global family at TTEC. Bring your smile to our vibrant global culture!
Committed to your development
We hear it every day. I want to grow. I want to learn. I want to elevate my career. And we’re here for it! With all the global changes we’ve all been through over the past few years, our commitment to giving you the tools, systems, and support you need to enhance your career has never been more important. It's everything from your new hire orientation (yay, welcome onboard!), to understanding your performance goals and performing in your role, to continued training and development along the way.
It's all the ways we ensure you get what you need to succeed and reach your career goals. Did we mention we have over 10,880 free courses, certifications, and learning modules waiting for you in our TTEC Talent platform? Our goal is to bring more smiles to your face by helping you to elevate your career!
Let's grow together!