ERP Engineer - #116529

Reeracoen Philippines


Date: 2 weeks ago
City: Makati City, Metro Manila
Contract type: Full time
Overview
  • Salary

    80,000 PHP ~ 120,000 PHP

  • Industry

    IT

  • Job Description

    Role & Responsibility]
    - Provides timely and effective operational support for ERP / (MES) applications (Customer
    Demand Management, Production Planning, Procurement, Warehousing, Inventory
    Management, Sales, etc.)
    - Monitors the ERP / (MES) support queues and ensures cases are moved through the support
    process in a timely manner and escalated when appropriate to bring to quicker resolution.
    - Actively identifies and investigates system issues, provides resolution and follow-up to end
    users.
    - Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with
    them.
    - Resolves problems by clarifying the user’s question/issue, determining the cause of the issue,
    selecting, and explaining the best solution to solve the issue, expediting correction or
    adjustment, and following up to ensure resolution.
    - Engage with stakeholders to identify areas for improvement.
    - Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
    - Proactively works to improve existing support procedures, processes, and tools.
    - Develop, implement, and maintain the documentation of workflow and process, as per
    customer and business requirements.
    - Contributes to support knowledgebase for Engineering Team to utilize.
    - Undertakes assignments on projects or special initiatives as appropriate.
    2, Application Development
    [Role & Responsibility]
    - Based on requests from overseas factories and/or System Department in Japan, develop,
    update and modify ERP/(MES) application under the supervision of Japanese engineer.
    - Hearing as is operation, plan to be operation model, design then implement along with
    Japanese Engineers.
    - Develop and provide other IT solutions necessary to improve client operations, enhance
    business performance, and resolve issues.
    - Remain current on technology trends to keep our software as innovative as possible.
    - Stay on track of the application lifecycle to ensure necessary updates are completed on time.

Qualifications
  • Requirement

    [Qualifications]
    Must Have
    1. Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or any
    related field.
    2. At least 8-years’ experience as ERP Support Engineer or related roles.
    3. In-depth understanding of ERP systems, particularly those used in manufacturing settings (e.g.,
    Infor, SAP, Oracle, Microsoft Dynamics).
    4. Ability to create and maintain clear and comprehensive documentation for ERP configurations,
    customizations, and processes.
    5. Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
    6. Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
    7. Strong analytical and problem-solving skills to troubleshoot issues and optimize system
    performance.
    8. Collaboration skills to work effectively with cross-functional teams and support end-users.
    9. Good communication skills to work with various stakeholders.
    10. Have experience to review and guarantee the technical accuracy of responding to inquiries
    from members as a (sub)leader and/or mentor.
    Nice to Have
    1. Experience with integrating ERP systems with MES (Manufacturing Execution Systems).
    2. Understanding of electronics manufacturing processes and workflows.
    3. Skills in project management to oversee ERP implementation projects.
    4. Relevant certifications in ERP systems (e.g., SAP Certified Development Professional, Oracle
    Certified Professional).
    5. Proficiency in report development tools (e.g. Amazon QuickSight, SSRS, Tableau, Power BI,
    QlikView, etc.)

  • English Level

    Business

  • Other Language

    English

Job Description

Job Description:

  • Play a key role in influencing the strategic direction for the digital business.
  • Responsible for monitoring and interpreting click path and purchase data to identify and provide actionable recommendations to improve customer experience across digital touch points.
  • Implement analytics tracking tags leveraging on tag management tools.
  • Collaborate with our marketing teams, web developers, operations and product owners to ensure they have a clear picture of how users are engaging with our platform.
  • Responsible for generating recurring reports and fulfill ad-hoc analyses designed to monitor the digital user experience and answer business questions.
  • This role is a part of our data scientist team and is responsible for delivering digital analytics and insights.

Responsibilities:

  • Consolidate, investigate and analyze digital usage analytics to identify trends and create data-driven insights about visitor behavior (e.g. traffic patterns, conversion funnel, navigation behavior, and pathing)
  • Manage the collection, measurement, reporting, and analysis of web behavioral data across multiple platforms.
  • Disseminate relevant web analytics data throughout the organization; champion data-driven decision making.
  • Work closely with multiple teams to help identify data capture opportunities, bridge data gaps, source issues, and data inaccuracies
  • Define data requirements for projects, identify missing metrics to build KPIs, and work with marketing to implement tagging requirements to ensure proper tracking and reporting of digital data
  • Deliver actionable data-driven insights to business stakeholders through ongoing reporting, story-telling presentations, as well as daily interactions.
  • Creation of comprehensive tracking & tagging implementation strategies in partnership with external agencies.
  • Function as a subject matter expert on utilization of web analytics platform and analyzing web metrics across applicable apps and websites for user insights
  • Write and maintain technical documentation and requirements related to web and mobile analytics
  • Stay current with the latest developments with tracking tags and web analytics.
Job Description
  • Work with the Software Engineers to develop and implement homegrown systems using Java and/or VB.Net, or any project-specific programming language.
  • Create GUI manually and develop a strong familiarity with JAVA, VB.Net, and RDBMS.
  • Customize a proprietary Product Lifecycle Management System to fit the client’s needs.

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