Dialer Administration Supervisor - #129861

Sutherland


Date: 2 weeks ago
City: Angeles City, Central Luzon
Contract type: Full time

Dialer Administrator gets to:

· Perform daily uploads, downloads, and importing of dialer schedules.

· Document activities for outbound dialer.

· Analyze dialer-output data to identify potential problems/issues.

· Run payment reports regularly

· Create and update dialing campaigns. Filter, list strategies and reports.

· Monitor and adjust performance of the dialer systems.

· Complete other duties as assigned by the markets.

Our most successful candidates will have:

  • Intermediate to advanced proficiency level with Microsoft Excel
  • Working knowledge on a dialer system and auto-dialer operation/concepts
  • Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data
  • Basic understanding of database-design principles, data structures and optimizations

Ability to use logic and reasoning

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