DE024075-Service Delivery Ops Lead Assoc Director - #130299

Gated Talent


Date: 2 weeks ago
City: Taguig, Metro Manila
Contract type: Full time
  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE— POSITION TITLE: Service Delivery Ops Lead Assoc Director WORK SETUP: Return to Office RESPONSIBILITIES:
  • Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities
  • Build client relationships in collaboration with the Client Account Leadership team
  • Lead the service delivery strategy across one or more client portfolios
  • Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments
  • Manage people engagement, recruiting and staffing to optimize delivery targets
  • Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis
  • Expected consequences for mistakes in their work would include missing team deadlines, damaging their team’s reputation within Accenture, and damaging Accenture’s reputation, and may be escalated to a managing director
  • Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Project/Team Location: Taguig Uptown Bonifacio Tower 3
  • SKILL AND QUALIFICATIONS:

  • Minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture
  • Expected to be a SME with deep knowledge in an area of expertise based on experience, and act in an advisory role in meetings
  • Preferably knowledgeable/expert in Records to report process
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