Customer Support Representative - #116306


Date: 2 weeks ago
City: Manila, Metro Manila
Contract type: Full time
  • To provide Elsevier customers with a high level of customer services responding to all enquires received via all methods of communication channels
  • To provide first level contact and convey resolutions to customer issues
  • Manage and Handle inbound telephone calls using Media Bar and AVAYA telephone systems
  • Manage and resolve inquiries and issues through emails using the RightNow (OSVC) system and various mailboxes
  • Manage and resolve inquires and issues through chat using the RightNow (OSVC) system and various chat queues
  • Provide assistance on renewals, orders, invoices to clients and handle payment enquires
  • Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed
  • Ensure proper documentation, system modification,
  • Follow up with customers, provide feedback and see problems through to resolution

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.

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