Customer Service Support Analyst
CAI
Date: 3 weeks ago
City: Cavite City
Contract type: Full time

Req number: R4511
Employment type: Full time
Worksite flexibility: Onsite Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
Job Description Associate Representative, Customer Service
We are seeking a highly motivated individual who excels at building and maintaining strong relationships with both customers and colleagues.
The ideal candidate will possess strong analytical abilities and a deep understanding of the factors that drive customer scorecards and relationship metrics.
Educational Level Requirements
Preferably a graduate of any 4 years bachelor’s degree course.
Required Core competencies
Excellent communication and interpersonal skills that can build rapport with diverse stakeholders.
Proficiency on using computers and software applications
Ability to work with the team towards a common goal
Ability to manage multiple priorities
Strong reading comprehension and analytical skills
Deep knowledge in MS Excel such as creation of macro and use of lookup functions
Knowledge in SAP and background in semiconductor manufacturing is an advantage
Major Duties & Responsibilities:
1. Analyse customer request thoroughly
2. Collaborate with cross functional group and other stakeholders
3. Prepare all necessary customer documentation in line with the highest quality standards.
4. Recommend process improvements.
5. Respond to customer requests mostly via email in a timely manner.
6. Ensure that the company’s commitment on quality, environmental management, health and safety is observed and performed at all times.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
Employment type: Full time
Worksite flexibility: Onsite Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
Job Description Associate Representative, Customer Service
We are seeking a highly motivated individual who excels at building and maintaining strong relationships with both customers and colleagues.
The ideal candidate will possess strong analytical abilities and a deep understanding of the factors that drive customer scorecards and relationship metrics.
Educational Level Requirements
Preferably a graduate of any 4 years bachelor’s degree course.
Required Core competencies
Excellent communication and interpersonal skills that can build rapport with diverse stakeholders.
Proficiency on using computers and software applications
Ability to work with the team towards a common goal
Ability to manage multiple priorities
Strong reading comprehension and analytical skills
Deep knowledge in MS Excel such as creation of macro and use of lookup functions
Knowledge in SAP and background in semiconductor manufacturing is an advantage
Major Duties & Responsibilities:
1. Analyse customer request thoroughly
2. Collaborate with cross functional group and other stakeholders
3. Prepare all necessary customer documentation in line with the highest quality standards.
4. Recommend process improvements.
5. Respond to customer requests mostly via email in a timely manner.
6. Ensure that the company’s commitment on quality, environmental management, health and safety is observed and performed at all times.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
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