Customer Service Representative

Experlio


Date: 2 weeks ago
City: Bacolod City
Contract type: Full time

About the role


As a Customer Support Representative at one of our clients in Bacolod, Philippines, you can play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting their products.


Benefits:

  • HMO Day 1 + up to 4 Dependents*
  • Monthly Meal Allowance
  • Dental Coverage*
  • 15% Night Differential
  • Paid Leave Benefits with Tenure Based Cash Conversion
  • Internal Movement Opportunities
  • Annual Merit Increase
  • Ubiquity Plus - Tenure Based Cash Incentive


Who are we looking for?

  • We accept with or without BPO experience.
  • Experience in Banking & Finance is a Plus but not a requirement.
  • At least SHS/High School Grad (old curriculum).
  • Excellent verbal and written communication skills.
  • Passion for delivering a stand-out customer experience.
  • Ability to follow instructions for specific customer resolutions tasks.
  • Willing to work ONSITE in their Bacolod site.


Day-to-day responsibilities:

  • Attends to customers & needs by answering product and service related queries
  • Provides product overview and information about other services and offerings
  • suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer & complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed


Join the Customer Service Representative Talent Community on Experlio to learn more about the role and this career!


  • https://app.experlio.com/skillgroup/public/054ead0b-d142-4c28-a02f-8426da6979a7

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