Customer Service - Banking Account - #88325
Site: Cebu IT Park
Successful candidates discuss clients' financial situations and offer them guidance on bank products and services that meet their needs. processing payments and withdrawals.
Answers phone calls and provides important information/ assistance to clients.
Checks mail, fax and internet mail to provide customer assistance.
Manages computer/on-line guidelines for the purpose of responding to customer queries..
Communicates with customers on the phone or using written correspondence to take care of concerns.
Resolves customer issues on the first call/contact whenever possible without having to transfer the caller.
Follow escalation procedures as needed.
At least HS Grad (old curriculum) / SHS Grad
With/without BPO experience
Excellent Communication skills
Additional Reqs: NBI, Police Clearances and SSS Number available before Training)
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits