Customer Service Agent with BPO experience - #88424

Metacom


Date: 4 days ago
City: Davao, Davao
Contract type: Full time

Job Qualifications

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.
List of vacancies we have for you:

• Customer Service Representative
• Technical Support Representative
• Sales Representative
• Travel Associate
• Healthcare Specialist
• Financial Associate
• Telemarketer

Responsibilities:

• Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions or information
• Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries
• Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records
• Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution
• Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution
• Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers

Qualifications:

• Amenable to working onsite(office-based)
• Filipino Citizen, or hold relevant residence status
• 18 years old and above
• High school diploma or equivalent; further education or relevant certifications will be a plus
• Excellent verbal and written communication skills. Preferred language: English
• Strong active listening skills, patience, and empathy when dealing with customers

Nice to have:

• Proven customer service experience, preferably in a call center or customer support environment

Perks and Benefits:

• Free hospitalization via maxicare, Up to 22 Paid leaves per year, Paid Training, Government-Mandated Benefits, 13th Month Pay and Other Bonuses

Further details will be discussed during the interview.
FOR INTERESTED APPLICANTS KINDLY CLICK THE LINK IN OUR COMPANY WEBSITE TO CREATE YOUR APPLICATION FORM. **NO APPLICATION FORM, NO INTERVIEW PROCESS/SCHEDULE**

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