Customer Service Agent (US Car Rental, Office-based)
ConnectOS
Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
Description
Salary: P35,000 – P40,000 monthly package
Schedule: Saturday - Wednesday, 1pm– 10pm (EDT), During Training: Monday - Friday, 9am - 6pm EDT
What are we looking for?
Skills Required
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.
Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Salary: P35,000 – P40,000 monthly package
Schedule: Saturday - Wednesday, 1pm– 10pm (EDT), During Training: Monday - Friday, 9am - 6pm EDT
What are we looking for?
Skills Required
- At least 3+ years of experience on a similar role preferably worked with a client on a similar industry.
- The ideal candidate will be confident, organized, analytical and have excellent customer service skills.
- Good level of numeracy and literacy skills.
- Ability to work in a fast-paced environment.
- An interest in or knowledge of cars/vehicles is an advantage i.e. type of cars.
- Provide outstanding and exceptional customer service.
- Handling any rental customer queries / bill queries.
- Supporting customers with rental bookings, changes or cancellations.
- Delivering prompt and professional solutions for customer inquiries via phone (GoTo Softphone PC App) and online chat (ZenDesk), etc.
- Direct or route customer calls to appropriate personnel for assistance.
- Providing feedback to managers on customer service issues to branches.
- Increasing feedback and star ratings for all branches.
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.
Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Backend Developer (Javascript)
Maya,
Mandaluyong City
1 day ago
CORE PROFILEA Backend Javascript Software Engineer will design, deliver, and maintain high-quality, highly scalable, fault-tolerant, and compliant payment channel integration systems for use of Maya’s payment acceptance solutions. The engineer along with their team will follow the mantra “you build it, you test it, you deploy it” to deliver software to production. The engineer must also be adaptable to modern...
Paralegal/Legal Compliance Associate (US Client) | SHAW ONSITE | NIGHT SHIFT
IBEX Global Solutions (Philippines) Inc.,
Mandaluyong City
1 day ago
Summary The Compliance Associate manages a portfolio of vendors and serves as a single point of contact for their compliance needs. As a division of the Legal Department, the Compliance Department and its Associates are the revenue protectors and serve a critical risk management function for the company. The Compliance Associate enables to execute customer growth and retention strategies by...
Cost Analyst
Unilab, Inc.,
Mandaluyong City
2 days ago
Role Overview:Analyzes month to month differences in raw materials (RM) prices by pulling out the average prices in SAP for each comparative month and comparing it with each other to distinguish the main drivers for its movementAnalyzes monthly profitability status of small sized manufacturing plants with single level operation and bills all of the appropriate services rendered to the correct...
