Customer Experience & Sales Specialist

Job Role: Customer Experience & Sales Specialist Status: Remote | Full-Time (40 hours/week)

Schedule: Monday to Friday 9:00 AM – 5:00 PM AEST

6:00 AM – 2:00 AM Manila Time

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
• Competitive and negotiable compensation (depending on skill level & experience
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
  
  

Role Objective

To deliver exceptional customer experiences while driving sales and fostering a service-driven culture that elevates the brand’s reputation. This role combines a passion for hospitality with the ability to mentor and inspire team members, ensuring the company’s service standards align with world-class excellence.

Job Responsibilities

• Act as the face of the brand, creating memorable and personalized client experiences that exceed expectations.
• Establish and maintain long-term relationships by consistently delivering high-quality service.
• Identify opportunities to refine the customer journey, ensuring a seamless and delightful experience for all clients.
• Confidently communicate the brand's value proposition to convert inquiries into sales.
• Drive client loyalty and spark referrals through exceptional service and proactive engagement.
• Optimize client-provider matches, balancing flexibility with client preferences to increase conversions.
• Serve as a service ambassador, setting a benchmark for excellence and mentoring team members to achieve it.
• Foster a service-driven culture, sharing best practices and coaching others to elevate service delivery standards.
• Inspire continuous improvement by encouraging innovative ideas and action-driven problem-solving.
• Contribute to the implementation of a simplified brand language and a compelling value proposition during the rebranding process.
• Challenge and refine client experience metrics to ensure qualitative and quantitative improvements.
• Actively participate in a flat team structure, sharing expertise to support the brand's scalability.
  
  

Job Qualifications

• Proven track record in world-class service environments, such as luxury hospitality or tourism, with experience delivering exceptional client satisfaction.
• Demonstrated capacity to coach, mentor, and inspire team members to achieve excellence in customer service.
• Natural ability to convert inquiries into sales, build loyalty, and foster client referrals.
• Top-tier verbal and written English skills with a focus on authentic, unscripted interactions.
• Experience using Microsoft 365 (especially Teams) and general CRM tools, with confidence in adapting to customized platforms.
• Passionate about going above and beyond to brighten someone’s day and create meaningful moments.
• A self-starter with a growth mindset, fearless in the face of change and driven by problem-solving.
• Willingness to challenge existing standards and inspire continuous improvement.
• Thrives in an innovative environment and embraces change as an opportunity for growth.