Customer Due Diligence (CDD) Officer

Salmon – Who We Are and What We Do

Salmon is a fast-growing consumer FinTech group, founded in July 2022 with the vision of creating the best credit-led, technology-centric bank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed bank and consumer-lending group.

Salmon was founded by three Co-founders who built and held senior leadership positions at Tinkoff, a highly successful tech-enabled bank that reached a market capitalization of more than US$20bn.

Salmon has built a highly qualified and global team of finance and technology professionals and is backed by world-class investors, which include International Finance Corporation (a member of the World Bank Group), Lunate (an investment management vehicle affiliated to the sovereign wealth fund of Abu Dhabi), and other prominent Fintech investors.

We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing high quality access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together.

Primary Responsibilities:

• Work closely with Customer Due Diligence Head and other stakeholders to set-up and document processes relative to CDD Unit not limited to the following:

1. Post verification of onboarded customers

2. Escalation of gaps noted during post verification and monitor resolution of the same

3. Enhanced due diligence

4. KYC document deficiency handling

5. Call-out

6. Suspicious Account Handling

7. Periodic account review

8. CTR/STR coordination to Compliance

9. Complaints handling and resolution

10. Other processes that may arise related to CDD

• Ensure maker-checker is in place and observes proper segregation of duties and responsibilities.
• Ensure transactions authorized are within delegated authority.
• Monitoring completion of tasks assigned to the team within the agreed turnaround-time.
• Collaborates and attends meetings with stakeholders and identify areas that will have impact to the team.
• Timely review and update of documented processes.
• Acts as checker /authorizer for the team based on delegated authority.
• Acts as reliever when somebody goes on leave based on the relief arrangement within the team and within Back Office as the need arises (as long as it does not compromise the segregation of duties and responsibilities and controls are in place).
• Organizes team files (soft and hard copy) and adheres to the record retention policy.
• Ensures audit-readiness of the team
• Identifies processes/systems for improvement but ensuring controls are in place.
• Initiates projects for the betterment of the team and the company as a whole.
• Participates on UAT/UVT for new or enhancement of systems that will have impact to the team.
• Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor.
• Takes part in cross-functional assignment within the Back Office Department
• Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above.
• Assists in combatting money laundering by ensuring processes required are in place.
• Complies with regulatory requirements like SEC, BSP, AMLC and other governing bodies.
• Strict adherence to company’s policies and code of conduct.

What You Need to Succeed in This Role:

• Bachelor’s degree on Banking & Finance or any Business Course
• More than 5 years of related experience in a financial institution
• Strong knowledge and experience in customer due diligence and KYC procedures
• Experience in start up company is advantageous
• Sufficient knowledge of governing body regulations
• Have worked effectively on high volume of transactions with time constraints
• Good communication skills
• High level of problem-solving skills in a well-structured manner
• Possesses analytical and strategic thinking
• Ability to work with different culture, race or ethnic group
• Can work independently with minimal supervision
• Strong risk management skills and ability to mitigate identified risks
• Good interpersonal skills
• Strong attention to details
• Organize, innovative and results-oriented
• Project management skills
• Ability to multi-task in a fast-paced environment
• Positive attitude, knows how to find ways to address different circumstances
• Be a team player