Customer Advisor - EN FLT OB - #116193

Date: 2 weeks ago
City: Manila, Metro Manila
Contract type: Full time
Our PH Customer Support Center is Hiring! Group Limited (Nasdaq: TCOM)is a leading one-stop travel service provider consisting of, Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites,and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Group has become one of the largest travel companies in the world in terms of gross merchandise value.

At Group, Customer Support team is highly respected as the effort from this team is one of the key competitive advantages in our global expansion. We make sure that our folks have a pleasant work experience by offering global career opportunities, friendly and flexible working conditions, competitive total package, etc., you name it!

What You Will Do

* Assist customers with their inquiries and concerns in English via phone, chat, or e-mail
* Communicate effectively with customers, showing empathy and patience
* Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
* Advocate the Group culture both internally and externally
* Assist with ad hoc projects, as assigned

What We Are Looking For

* Good verbal and written English communication skills
* At least 1-year experience in customer care center; travel industry experience, preferred
* Has passion for helping and supporting others and gains sense of fulfillment from saving someone’s day
* Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays
* Good computer skills and knowledge of MS Office tools
* Positive and forward-thinking attitude; diligent and results-oriented
* Must be amenable to work onsite

What We Offer

* Fast-growing global platform
* Global career opportunities
* Professional coaching and training
* Activities: Customer Service Day, Company Birthday Celebration, etc.
* Competitive salary and compensation
* Monthly & yearly performance bonus
* Multiple allowances: meal, night shift transportation and weekend working shift
* Dental, medical, vision benefits
* Regular hours, Mondays - Fridays
* Casual (e.g. T-shirts)

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