Compliance Analyst | Onsite | Graveyard - #130004

ALORICA TELESERVICES, INC.


Date: 2 weeks ago
City: Quezon City, Metro Manila
Contract type: Full time

Job Functions:

  • Compliance and Risk Management
  • Compliance Monitoring and Assessment
  • Policy and Procedure Oversight and Governance
  • Reporting

Key Job Responsibilities:

  • Act as the primary point of contact for (account) compliance matters in assigned locations.
  • Monitor and deliver contractual requirements for all compliance and regulatory matters related to the account including but not limited to: contractual compliance, CPP and Do Right audit requirements.
  • Compliance with relevant regulatory guidance provided by Alorica and account.
  • Change Control management of any compliance changes, launches of new temporary or permanent account space.
  • SOP compliance manual & metrics oversight based on client directives and expectations.
  • Serve as compliance SME/oversight for all areas and manage special tasks/projects.
  • Collaborate on, create and manage policies and procedures.
  • Perform audits and second level assessments as needed.
  • Manage and lead remediation efforts for issues and/or areas of opportunity.
  • Collaborate with Operations and all Support groups to remediate compliance performance issues.
  • Serve as escalation point to client for all compliance and risk issues.
  • Monitor and manage compliance percentage metrics performance relative to goals.
  • Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
  • Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports.
  • Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
  • Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.
  • Perform other duties as assigned by management.


Education/Experience:

  • Bachelor’s degree.
    3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.
  • Minimum of 2 years project management or similar experience
  • Experience developing and implementing compliance and risk controls and monitoring programs.
  • Experience leading change across multiple business functions.


OTHER INFORMATION (Skills and Abilities):

  • Strong knowledge of compliance requirements and regulations in the Telecommunications and related industries.
  • Strong organizational and multi-tasking skills.
  • Strong background in auditing, analysis and remediation of identified issues.
  • Strong attention to detail and deadlines.
  • Ability to communicate with all levels within the company and externally with client.
  • Ability to work independently, identify and solve issues and deal with change.

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