Collection Team Lead
Atome
Date: 1 day ago
City: Mandaluyong City
Contract type: Full time
TL ensures proper deployment, monitors daily performance, provides coaching, and handles real-time escalations to maintain service levels during staffing gaps or high-volume days.
- Onboard and train new hires; ensure team is updated on procedures
- Collaborate with management to set goals and develop strategies
- Monitor team performance; provide feedback and coaching
- Communicate company goals and important updates to the team
- Identify and resolve team issues and conflicts promptly
- Foster a positive, motivating, and collaborative work environment
- Manage resources to support team success
- Ensure compliance with company policies and industry regulations
- Coordinate with other departments for smooth operations and shared goals
- At least 2 years of experience in collections or call center leadership
- Strong planning, organizational, and team management skills
- Excellent communication, coaching, and problem-solving abilities
- Flexible with schedule and can work weekends/holidays if needed
- Proficient in MS Office and collection systems
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