Coach / Team Leader | Financial Account - Palawan - #116008

Foundever


Date: 2 weeks ago
City: Puerto Princesa, Mimaropa
Contract type: Full time
About Us

Sitel Group and SYKES are now Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Mission: At Foundever, we make things simple

Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed

Job Summary
  • Ensure that calls are handled professionally
  • Provide direction and guidance to guarantee consistent achievement of key performance metrics
  • Achieve, measure, report, and communicate metric goal attainment for assigned team
  • Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
  • Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents
  • Coach, mentor and develop agent team for skills expansion and promotional opportunities
  • Perform other duties as assigned

Primary Job Responsibilities

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

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