Coach, Inbound Sales - #130170

Royal Caribbean Group

Date: 2 weeks ago
City: Pasay, Metro Manila
Contract type: Full time


The position is responsible for conducting orientation to new Cruise Consultants and introducing them to the inbound sales process Develop individual coaching plans and provide resources and assistance The inbound Sales coach is to determine training needs by observing the Shoreside Butler team observing sales and service approach guest encounters studying and reporting on target KPIs and conferring with the Consumer Sales Leadership Team The sales coach is to develop performance improvement plans when needed with a focus on an optimized consumer sales model The inbound sales coach is to make support readily available and integrate team support in routine job functions


  • Coach each Shoreside Butler individually to assess their sales and service ability needs to maximize lead conversion rate and ability to manage their calls effectively
  • Design and develop training KPIs and reporting
  • as well as coaching infrastructure to create a training-focused culture that is consistent across the team
  • Ensure all staff receives ongoing sales and product/system training related to department KPIs and provide constant follow-up thereafter
  • Evaluate skill sets and knowledge of the Shoreside Butler team; provide feedback and documentation to management
  • Communicate and interact effectively with decision-makers
  • at all levels internally and externally
  • Adhere to all company policies procedures
  • and business ethics codes
  • Other duties as assigned by the supervisor


  • Strong knowledge of the sales processes
  • Ability to engage and connect with each team member
  • Ability to multi-task effectively and ensure that all tasks are completed with full certainty and accuracy
  • Excellent customer service skills to assist and handle guest escalations
  • Ability to motivate a team to specified targets
  • Ability to read and understand various reports and analyze team member performance across the different KPIs set forth by management
  • Ability to effectively coach and remediate team members who are not meeting targets and/or KPIs determined by leadership
  • Build trust value others communicate effectively drive execution foster innovation focus on the customer collaborate with others solve problems creatively and demonstrate high integrity Maintain professional internal and external relationships that meet company core values Work both in a small local team and within a larger global team in a highly motivated competitive environment toward a common goal
  • Proactively establish and maintain effective working team relationships with all support departments

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Learning & Development Manager, IKEA Pasay City

IKEA, Pasay, Metro Manila
2 days ago
Job ID: REF4748Z Date posted: 18/04/2024 Company description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an...

Get Hired as CSR - No Experience Req

JobsLIN, Pasay, Metro Manila
1 week ago
Job Description Duties/Responsibilities: Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Why pick us? Competitive Salary Exciting Performance Bonuses & Account Specific Allowances Career Advancement Opportunities Promote Within the Company Comprehensive Healthcare Benefits What are we looking for? At least High School Graduate(old curriculum) or...

Team Leader

Webhelp, Pasay, Metro Manila
2 weeks ago
Customer Service/Support Location Pasay City, Philippines Job Title: Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work...