Client Technology Representative II - #116026


Date: 3 weeks ago
City: Taguig, Metro Manila
Contract type: Full time

Client Technology Representative II

- (2400001S)
Key Responsibilities

  • Acts as a global single point of contact for Client Executive teams in relation to Site Administration/Maintenance requests.
  • Interacts and coordinates directly Client Executives and multiple CWT teams.
  • Completes a wide range of tasks and has specialized administration knowledge in Concur, Cytric, GetThere, KDS, Deem, STO, Zillious, Traveldoo and Zeno.
  • Provides timely acknowledgement and solution for site administration/maintenance requests.
  • Manages and accurately documents requests via online request management tool.
  • Consistently responds to Client Executive inquiries within SLA targets.

Required Knowledge, Skills, & Abilities

  • Bachelor's degree or equivalent experience preferred
  • Fluent in location required language(s) and proficiency in English
  • Online Booking Tool certified training
  • CWT Tools knowledge
  • GDS experience
  • Good travel industry knowledge
  • Ability to handle complex maintenance requests in OBT's
  • Ability to work in a global, multicultural environment
  • Ability to work independently and set expectations in order to effectively manage workflow
  • Excellent communication skills, both written and verbal

Primary Location : Taguig Work Arrangement : Home Employment type : Standard Job Family : Client Technical Support Scope : Global Travel : No Shift : Day Job Organization : TX_Platform Performance_Digital Implementation Job Posting : Feb 8, 2024

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