Client Services Officer

Great that you're thinking about a career with BSI!

Role Overview

We're looking for a Client Services Officer to join our fast-paced, collaborative team in the ASEAN region (based in the Philippines) on a full-time, permanent basis.

In this key role, you’ll be at the heart of our client journey, ensuring a smooth onboarding and planning process, supporting day-to-day operations, and acting as a vital link between our internal teams and valued clients. You’ll take ownership of maintaining accurate data across multiple platforms and help drive service excellence across every interaction.

Key Responsibilities

• Administer the onboarding of clients, processing system requests, and coordinating certification workflows to ensure alignment with established KPIs and quality standards
• Review and verify documentation from both the sales team and clients, ensuring compliance with established agreements and contract terms
• Set up client accounts, handle system requests, and manage the certification process according to company goals and quality standards.
• Keep client information accurate and up to date in systems like CRM, SAP, and PG
• Ensure service delivery visits are scheduled, rescheduled, and completed on time by managing booking and rebooking requests, in line with performance targets and customer needs.
• Drive continuous improvement by contributing to and leading project-based initiatives that respond to evolving organizational goals and client needs.
  
  
  

Requirements

• Strong organizational and multitasking skills
• Familiarity with SAP, CRM Tool, or similar ERP systems
• Excellent communication skills (both written and verbal)
• High attention to detail and a process-oriented mindset
• Experience in client onboarding and audit planning, administrative coordination, or audit support is a plus
• Proficiency with Microsoft Office and scheduling tools
  
  
  

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.