Chat Support | eCommerce Account (Non Voice) - #101064
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives.
- Comprehensive medical, insurance, or social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for your career growth.
- Positive culture for you to #BeMore at work.
- Easy to locate area with direct access to public transport.
- Flexible working arrangements.
- Be coached and mentored by experts in your field.
- Join a global company, winner of hundreds of industry awards.
What is your mission?
As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
You are also required to perform these job functions:
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
- Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
- Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience
Who are we looking for?
- At least High School Graduate
- At least 3 months of Customer Service experience in the BPO industry
- Fluent in English with excellent communication skills, both written and verbal
- Able to solve problems by thinking analytically and creatively
- Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues
- Can work in Ortigas, Pasig City
How to Apply?
Send us your application through Bossjob and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via ****
Send us your application through Bossjob and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm