Chat Support | eCommerce Account (Non Voice) - #101064


Date: 3 weeks ago
City: Pasig City, Metro Manila
Contract type: Full time


Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives.
  • Comprehensive medical, insurance, or social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for your career growth.
  • Positive culture for you to #BeMore at work.
  • Easy to locate area with direct access to public transport.
  • Flexible working arrangements.
  • Be coached and mentored by experts in your field.
  • Join a global company, winner of hundreds of industry awards.

What is your mission?

As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

You are also required to perform these job functions:

  • Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
  • Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
  • Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

Who are we looking for?

  • At least High School Graduate
  • At least 3 months of Customer Service experience in the BPO industry
  • Fluent in English with excellent communication skills, both written and verbal
  • Able to solve problems by thinking analytically and creatively
  • Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues
  • Can work in Ortigas, Pasig City

How to Apply?


Send us your application through Bossjob and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via ****


Send us your application through Bossjob and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

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