Chargeback Analyst - #88333

Metropolitan Bank & Trust Company

Date: 6 days ago
City: Makati City, Metro Manila
Salary: ₱15,900 - ₱19,000 per month
Contract type: Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

The Chargeback Analyst is responsible for ensuring that all Metrobank cardholders' issuing related complaints on questionable, unrecognized and unauthorized transactions are properly investigated, resolved efficiently and processed accurately based on the policy guidelines.

He/She will be responsible for the implementation of the end to end processing of the disputes in coordination with the cardholders, issuing and acquiring banks and the scheme.


  • Bachelor's degree holder and preferably graduate of any business course
  • With good oral communication skills
  • Proficient in the following Microsoft applications: Word, Excel, and PowerPoint
  • Ability to handle complex and sensitive inquiries/complaints and provide timely and accurate feedback to customers
  • Experience in chargeback or dispute resolution from a financial institution is an advantage

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector – Credit Operations Group

Location: Metrobank Card Center, Ayala Avenue, Makati City

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

HR Generalist (Hybrid Set Up)

HR Spectacles, Makati City, Metro Manila
22 hours ago
Assist in developing and executing personnel procedures and policies, and provide guidance and interpretation for business operations Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements Assist in administering benefits, compensation, and employee performance programs Suggest new procedures and policies for improving employee experience as well as the efficiency of HR department...

Engineering Admin Assistant

Insight Systems International Corporation, Makati City, Metro Manila
1 day ago
Job DescriptionQualification:Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.At least 1 Year(s) of working experience in the related field is required for this position.Required Skill(s): computer literatePreferably Less than 1 year experience specialized in Clerical/Administrative Support or equivalent.Must have good time management skillsGood command of both oral & written English communicationJob Description:Reports directly to Engineering Supervisor...

Sales Admin Assistant

Phil-Data Business Systems, Inc., Makati City, Metro Manila
1 day ago
The Sales Administrative Assistant is responsible in providing clerical and administrative support for the sales department of the company. Recordkeeping responsibilities may include sales and expense reports, electronic databases and sales proposals for prospective customers. Preparation of transfer of accounts, processing of SO/ORD, request for purchase, request for demo unit, office supplies, etc. Communicate with staffs from other areas in...