Chargeback Analyst - #88333

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

The Chargeback Analyst is responsible for ensuring that all Metrobank cardholders' issuing related complaints on questionable, unrecognized and unauthorized transactions are properly investigated, resolved efficiently and processed accurately based on the policy guidelines.

He/She will be responsible for the implementation of the end to end processing of the disputes in coordination with the cardholders, issuing and acquiring banks and the scheme.

Qualifications:

• Bachelor's degree holder and preferably graduate of any business course
• With good oral communication skills
• Proficient in the following Microsoft applications: Word, Excel, and PowerPoint
• Ability to handle complex and sensitive inquiries/complaints and provide timely and accurate feedback to customers
• Experience in chargeback or dispute resolution from a financial institution is an advantage

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector – Credit Operations Group

Location: Metrobank Card Center, Ayala Avenue, Makati City