Call Center Agent - 22k Salary package - Iloilo Site - #101342

Job Title:MH Alabang 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)  • Clarify customer...

Integrates plans of all the departments involved in the total supply chain (e.g., Manufacturing, Purchasing, Sales and Brand). Analyzes demand based on historical data, sales projection, Brand activities/campaigns and own analysis to recommend realistic future demands. Ensure that there is a steady supply of MNC products to meet the demands of consumers. Qualifications BS Industrial Engineering, BS Statistics, BS Economics,...

DUTIES AND RESPONSIBILITIES: Provides direction and guidance to guarantee consistent achievement of key performance metrics Achieves, measures, reports and communicates metric goal attainment for assigned team Ensures accurate and timely communication of client and campaign issues to Manager Site Operations Consistently achieves goals for number of call monitoring per week and scores for assigned team of technical support agents Coaches,...