Business Intelligence Support (Mid Mile) - Operations, Strategy, Shopee Xpress (Calamba, Laguna) - #116048
Apply NowDepartmentOperations LevelExperienced (Individual Contributor) LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:
- Develop ad hoc analyses or reports and communicate insights to business teams.
- Capture high-level and detailed requirements through interviews with other departments and collaborate on reporting and data-related projects.
- Provide support to users Business Intelligence reporting infrastructure and assist users in finding the right information.
- Develop new and updated existing reports.
- Drive the standardization of data metrics by leveraging data- and business process knowledge.
- Be a liaison between Shopee Xpress and Business Intelligence technical engineers to ensure proper definition of requirements.
- Determine opportunities for automation using different technologies.
- Learn and develop new processes to improve reporting tools and systems.
- Manage and maintain Service Level Agreements with different third-party companies.
- Bachelor’s degree in Business Administration, Economics, Finance, Computer Science, Information Technology, or related quantitative field
- With a minimum of one (3) years of relevant work experience
- Advanced Microsoft Excel and SQL skills
- Excellent communication skills
- Knowledge of Python a plus
- Detail-oriented and has proven project management skills
- Open to flexible arrangements during campaign/peak seasons
- Amenable to work in Calamba, Laguna
- Amenable to travel