Business Analyst - #100873

In addition, the role will:

• Identify improvement opportunities and develop creative solutions that optimize sales operations

• Provide analytics support for management to gain insight and drive business planning based on data and statistical methods

• Work closely with sales directors to improve analytical tools

• Develop periodical performance monitoring dashboards, reports and metrics

• Drive project milestones from concept through project closure

• Actively drive project status reporting, issue identification and risk management

• Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations

• Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones

• Facilitate meetings and project work across multiple locations including global offices

To succeed in this role you must have experience in:

• At least 2 years of experience in business process design, or similar work experience

• Data Analytics; can drive end-to-end projects

• Proficiency with Microsoft Word, Excel, and PowerPoint

• Proficiency with Salesforce, Tableau or Alteryx considered a plus

• Ability to work on large databases and synthesize into useful reports and dashboards

Desired Qualifications:

• Excellent oral and written communication skills including listening and presentation skills

• Ability to drive change and influence individuals at all levels of the organization

• Ability to gather, interpret and apply critical thinking to data to help inform decisions

• Strong analytical, organization, problem-solving and follow-through skills

• Ability to think and influence both at the strategic and execution level

• Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously

• Experience documenting processes using project management methodologies

• Ability to work in a self-directed manner

• Proactive in raising observations from data and providing action items

• Willing to do night shifts

What we offer:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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