Backup and Recovery Specialist - #100901

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We’re proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• Above-industry salary package

• Day Shift

• Fixed weekends off

• HMO coverage for you and your dependent/s after one (1) month

• Free lunch every day

• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista

• Subsidized gym membership at Anytime Fitness

• And so much more!

You are responsible for operational excellence and improving assigned services, products, processes and toolsets. Ensuring that customer data/workloads are protected and recoverable.

• Ensure availability and uptime of assigned services through continuous improvement, monitoring and development practices.

• Perform daily checks for backup completion on our main data protection platforms (Commvault, ShadowProtect, Veeam, Double Take).

• Conduct investigations of backup failures where such incidences are encountered.

• Maintain and work towards improving our backup platforms.

• Ensure that security best practices are in place and maintained.

• Identify and recommend proactive service monitoring and improvement of tools.

• Identify incidences requiring problem management and root cause analysis

• Contribute to post-incident reviews and root-cause analysis

• Manage and update assigned tickets within defined SLAs.

• Manage customer relationships and provide subject matter expertise.

• Identify and communicate risks to services, and work with your Manager to prioritise and address in situations where risks are deemed unacceptable.

• Adhere to Change Enablement procedures when rolling out technical changes.

• Be responsible for peer-reviewing changes raised by the backup and recovery services team.

• Meet reporting requirements with respect to timeliness and accuracy.

• Contribute to the creation of service roadmaps outlining the development plan for assigned services (including major and minor releases, functionality improvements, platform or infrastructure upgrades, and overall proactive development).

• Provide technical, and operational inputs into solutions and service architecture.

• Contribute to the research and development of new products and services.

• Recommend improvements to processes, systems, services and tools.

• Create, update and review process and technical documentation on agreed cycles to ensure information is accurately recorded, including technical specification documents and data sheets.

• Maintain an understanding of technology developments.

• Participate in the “On-Call” roster and perform duties as prescribed by the company’s on-call policy.

• 2 years in a similar role

• Veeam Certified Engineer certification is a MUST

• Experience working with Backup and Disaster Recovery solutions

• Experience working with Microsoft Windows and server operating systems

• A practical understanding of networking (TCP, DHCP, DNS, Routing, VLANS)

• Experience with Commvault

• Experience with ShadowProtect

• Experience with Double Take

• Exposure to Storage technologies

• Exposure to Server Hardware

• Exposure to VMWare vSphere

• Familiarity with Change Enablement Procedures (ITIL)

• Experience with Quoting and Ordering

• 1+ Years of proven experience in managing backup or disaster recovery solutions

• Experience designing solutions based on a set of requirements

• Tertiary qualification in the ICT field

• Relevant vendor certifications

• 5+ years in a similar role

• Experience working with Linux/Unix operating systems

• Exposure to VMWare VCD

• Public Cloud IAAS, PAAS, and SAAS exposure

• Automation & Infrastructure as Code

• 3+ Years of proven experience in managing backup or disaster recovery solutions