Associate

• Quezon City, Philippines
• DOP
• 3116581

Job Description

This is a healthcare account, anyone who is hired will specifically handle Billing and Enrollment concerns of the members Minimum roles and responsibilities required are, but not limited to, the following:

• Respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization following call procedures consistent with client-approved call procedures
• Report issues on process, calls, technology in a timely manner

• SHS or at least 2nd year level in college.
• Preferably with minimum of 6 months experience in the call center/ BPO.
• Applicants with no call center experience may still be considered based on skills required for the job.

• Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.
• Excellent communication and teamwork skills required.
• Strong interpersonal skills – ability to inspire teamwork at all levels.
• Ability to identify member/customer concerns & provide real-time problem-solving interventions.
• Provide creative, “outside the box” solutions.
• Ability to multitask - documenting the interaction while on the call with the member/customer.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.