Assistant-Customer Relations Internal Non-Voice - #130339

Maxicare Healthcare


Date: 1 week ago
City: Cebu City, Central Visayas
Contract type: Full time
Department Account Services Job posted on Apr 03, 2024 Employment type Rank & File

Accountable for providing member-related requests on LOA Issuance, Benefit Inquiries, Availment Inquiries and Concerns that are sent via email, member gateway and Maxihealth Application.

Main Responsibility:

  • Reports any system-related issues and team concerns to expedite processing
  • Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;
  • Communicates, engages, directs and supports people to contribute to the QMS effectiveness;
  • Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;
  • Abides by the QMS policies and procedures for the effective management and control of its processes; and
  • Promotes and utilizes the Process Approach and Risk-based Thinking at work.
  • Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

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