433266 | IT Support Lead - #116289

Monroe Consulting Group

Date: 2 weeks ago
City: Biñan, Calabarzon
Contract type: Full time
Executive search firm Monroe Consulting PH is recruiting on behalf of a reputable medical company dedicated to improving patient outcomes and providing innovative healthcare solutions.

Position Overview:

  • Based in Biñan, Laguna, they strive to deliver high-quality products and services that meet regulatory standards and exceed customer expectations. They are currently seeking an IT Service Desk Team Lead (Global – PH Based).
  • This position will be on a rotating 12-hour shift (100% Work from home).
  • On occasion, working hours may be adjusted based on need.
  • Occasional on-site presence in Laguna Technopark.
  • The successful applicant will be responsible for Creating team goals that are in line with overall strategies.
  • Will monitor and manage service support team performance by ensuring objectives are clearly understood.

Job Responsibilities:

  • Can resolve application / IT issues through troubleshooting with minimal disturbance
  • Develop and maintain effective documentation of all support processes, procedures, and work instructions.
  • Follow and role-model key management processes (recruitment, performance management, safety, etc.) and complete associated actions with the service support team by policies and procedures.
  • Identify trends and recurring case patterns, identify solutions, and make recommendations.
  • Address any performance or team issues with the support of IT leadership.
  • Led the team to ensure the effective resolution of customer service requests, incidents, calls, and interactions whilst always maintaining a high level of customer satisfaction.
  • Ensure that daily, weekly, and monthly statistics, status reports, and graphical reports are completed and provided to the Service Delivery Manager.
  • Be the point of escalation - you will also be a coach and mentor to the support team.
  • Training new hires as well as the team for any new support item/s.

Job Qualification:

  • Must have a technology and service desk background.
  • Minimum of 4 years of experience in a Help desk Manager or Service Desk leadership role.
  • Must be ITIL-qualified.
  • Be truly customer service and people-focused.
  • Experience in process improvement, facilitating change, and creating new ideas to improve the service desk.
  • Enterprise experience, ideally some global experience.

Note: Only shortlisted candidates will be contacted for further assessment.

If you are interested in other related job opportunities, please explore additional openings on our website: https://shorturl.at/ovDR4

You can also stay updated on new job listings and information by following our Facebook page: https://shorturl.at/nqvCL

    How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Administrative Assistant

    Snaphunt, Biñan, Calabarzon
    1 week ago
    The Offer Opening within a company with a solid track record of success Opportunities for career growth & development Role involving team management opportunities The Job You will be responsible for : Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks. Scheduling and coordinating...

    Technical Assistant | Engineering

    Gardenia, Biñan, Calabarzon
    1 week ago
    Job DescriptionMinimum QualificationsQualifications: Graduate of any four (4) yr. technical course Preferably with knowledge and good understanding or have attended/received training in ISO, Food Safety (cGMP, HACCP, Codex, SOP, SSOP), Halal Assurance Knowledgeable in electrical and mechanical parts specification Preferably with one (1) year experience in warehouse or related position Apply now and experience a #Fresh and Healthy Working Environment!

    Accounting Staff

    JGM PHILIPPINES INC, Biñan, Calabarzon
    3 weeks ago
    Male or Female Graduate of a 4-year course preferably in Accountancy. With working experience in a related field. With experience in preparing and reviewing financial documents, reports, and statements. Must be trustworthy. Willing to start ASAP Location: Binan, Laguna Job Types: Full-time, Permanent Salary: From Php16,000.00 per month Benefits: Free parking On-site parking Paid training Promotion to permanent employee Staff...