426110 | NOC Technical Support Engineer (FT) - #101303

• As the IT Specialist, you will be reporting to the Service Delivery Manager and responsible for providing Layer I/Tier I support to the Company’s Field Engineers.
• They are charged with quality assurance, technical assistance, and dispatch documentation.

Key Job Responsibilities:

• Providing Layer I/Tier I support and guidance to Field Engineers onsite to ensure a successful dispatch.
• Accurately accounts for notes on issues and steps within our ticketing system.
• Routes all site escalations over to the appropriate internal and external groups.
• Logging Field Engineers offsite to ensure quality completion and documentation.
• Working in a highly collaborative call center environment.

Key Job Requirements:

• 2+ years of working knowledge of data networking and customer support.
• 2+ years of experience in NOC/Network Operations Center.
• Familiarity with Layer 1 cabling and troubleshooting.
• Familiarity with alarm security components.
• Strong computer skills (Windows Operating System).
• Excellent knowledge of the Internet, email, MS Word, and MS Excel.
• Ability to type no fewer than 30 words per minute while on the telephone.
• Expert proficiency in communicating clearly in written and oral English.
• Ability to learn complex technical information quickly.
• Good command of both spoken and written English
• Proficient with MS Word, Excel, PowerPoint, and Outlook
• Able to work unsupervised, self-motivated, and a good team player.
• Willing to work onsite.
• Willing to work in Mandaluyong City
• Willing to work on a permanent night shift.

Educational Requirements (include years of experience, required certifications, etc.):

• Certifications including CompTIA Network+ (preferred)
• Associate or bachelor’s degree preferred – Computer Science, Networking, or Engineering focus.
• 1-2 years of field experience as a technician or field engineer.

Summary:

• Salary Range: PHP 25,000.00 - PHP 30,000.00 per month.
• Location: Mandaluyong City, Metro Manila.
• Work Setup: Onsite.
• Work Shift: Night Shift.