426110 | NOC Technical Support Engineer (FT) - #101303

Monroe Consulting Group

Date: 1 week ago
City: Manila, Metro Manila
Contract type: Full time
Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a leading company that provides managed services backed by its scalable technology platforms with a focus on network and digital transformation. The company offers various services including Solutions Design and Engineering, Connectivity, Provisioning, Operational Support, Project Management, and Order Fulfillment Logistics.

Job Summary:

  • As the IT Specialist, you will be reporting to the Service Delivery Manager and responsible for providing Layer I/Tier I support to the Company’s Field Engineers.
  • They are charged with quality assurance, technical assistance, and dispatch documentation.

Key Job Responsibilities:

  • Providing Layer I/Tier I support and guidance to Field Engineers onsite to ensure a successful dispatch.
  • Accurately accounts for notes on issues and steps within our ticketing system.
  • Routes all site escalations over to the appropriate internal and external groups.
  • Logging Field Engineers offsite to ensure quality completion and documentation.
  • Working in a highly collaborative call center environment.

Key Job Requirements:

  • 2+ years of working knowledge of data networking and customer support.
  • 2+ years of experience in NOC/Network Operations Center.
  • Familiarity with Layer 1 cabling and troubleshooting.
  • Familiarity with alarm security components.
  • Strong computer skills (Windows Operating System).
  • Excellent knowledge of the Internet, email, MS Word, and MS Excel.
  • Ability to type no fewer than 30 words per minute while on the telephone.
  • Expert proficiency in communicating clearly in written and oral English.
  • Ability to learn complex technical information quickly.
  • Good command of both spoken and written English
  • Proficient with MS Word, Excel, PowerPoint, and Outlook
  • Able to work unsupervised, self-motivated, and a good team player.
  • Willing to work onsite.
  • Willing to work in Mandaluyong City
  • Willing to work on a permanent night shift.

Educational Requirements (include years of experience, required certifications, etc.):

  • Certifications including CompTIA Network+ (preferred)
  • Associate or bachelor’s degree preferred – Computer Science, Networking, or Engineering focus.
  • 1-2 years of field experience as a technician or field engineer.


  • Salary Range: PHP 25,000.00 - PHP 30,000.00 per month.
  • Location: Mandaluyong City, Metro Manila.
  • Work Setup: Onsite.
  • Work Shift: Night Shift.

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